Privacy Policy

1. Introduction

Midrand Spares ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and physical address when you submit a quote request or contact us.
• Vehicle Information: Make, model, year, and part requirements when requesting quotes.
• Usage Data: Information about how you access and use our website, including IP address, browser type, and pages visited.
• Communication Data: Records of correspondence when you contact us via email, phone, or through our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests and provide pricing information
• To deliver our services, including parts supply and towing services
• To communicate with you about your inquiries and orders
• To improve our website and services
• To comply with legal obligations and protect our legal rights
• To send you service-related updates (you can opt out at any time)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, delivery services), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
• With Your Consent: When you have explicitly given us permission to share your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: sales@midrandspares.co.za
• Phone: 082 445 4018
• Address: 67 Tulip Road, R114 Monavoni, Centurion, Pretoria, 0183, South Africa